Once confirmed, lane reservations are non-refundable.
While reservations cannot be cancelled for a refund, we understand that plans can change. Our team may be able to adjust your reservation or help you reschedule it to a later date that works better for you.
For additional details about reservations, please review our Terms & Conditions.
If you need to reschedule your reservation for any reason, please contact Guest Experience by submiting a request online.
Prefer to speak with someone? You can also contact Guest Experience at 866-211-3369, Monday through Saturday from 9:00 AM–9:00 PM ET and Sunday from 10:00 AM–7:00 PM ET.